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Lessons Learned

  • Michael Prilla
  • Ute Reuter
  • Michael Schermann
  • Thomas Herrmann
  • Wolfgang Burr
  • Helmut Krcmar

Zusammenfassung

Case study research can be seen as an inclusive and pluralistic strategy to find empirical results, serving all three purposes of empirical research. A case study can be of exploratory, descriptive or explanatory nature, of which all three can be found within the MARIS case studies. “The essence of a case study, the central tendency among all types of case study, is that it tries to illuminate a decision or a set of decisions: why they were taken, how they were implemented, and with what result” (Schramm, 1971, cited from Yin, 2003, 12). This set of decisions was illuminated in the course of each of the three case studies conducted within the MARIS project.

Keywords

Service Process Case Study Research Method Component Service Assessment Service Configuration 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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References

  1. Herrmann, T.; Kunau, G.; Loser, K.-U.; Menold, N. (2004): Socio-technical Walkthrough: Designing Technology Along Work Processes. Paper presented at the 8th Conference on Participatory Design: Artful Integration: Interweaving Media, Materials and Practices, Toronto, Canada 2004.Google Scholar
  2. Kunau, G.; Loser, K.; Herrmann, T.(2005): Im Spannungsfeld zwischen formalen und informellen Aspekten: Modellierung von Dienstleistungsprozessen mit SeeMe. In: Konzepte für das Service Engineering. Eds.: Herrmann, T.; Kleinbeck, U.; Krcmar, H. Physiker 2005.Google Scholar
  3. Prilla, M. (2008): Semantic Integration of Process Models into Knowledge Management: A Social Tagging Approach. Paper presented at BIS 08, Innsbruck, Austria 2008.Google Scholar
  4. Prilla, M.; Herrmann, T. (2007): Semantically Integrating Heterogeneous Content: Applying Social Tagging as a Knowledge Management Tool for Process Model Development and Usage. Paper presented at IKNOW 2007, Graz, Austria 2007.Google Scholar
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Copyright information

© Gabler Verlag | Springer Fachmedien Wiesbaden GmbH 2011

Authors and Affiliations

  • Michael Prilla
    • 1
  • Ute Reuter
    • 2
  • Michael Schermann
    • 3
  • Thomas Herrmann
    • 4
  • Wolfgang Burr
    • 5
  • Helmut Krcmar
    • 6
  1. 1.Institute of Applied Work Science, Department Information and Technology ManagementRuhr-University of BochumBochumGermany
  2. 2.Institute of Research & Development and Innovation ManagementUniversität StuttgartStuttgartGermany
  3. 3.Department of InformaticsTechnische Universität MünchenGarchingGermany
  4. 4.Institute of Applied Work Science, Department Information and Technology ManagementRuhr-University of BochumBochumGermany
  5. 5.Institute of Research & Development and Innovation ManagementUniversität StuttgartStuttgartGermany
  6. 6.Department of InformaticsTechnische Universität MünchenGarchingGermany

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