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Preparing for Service Export: The Case of M-GAMMA

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Implementing International Services

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Zusammenfassung

M-GAMMA offers various services concerned with geo data production, management and customization to its customers. When we started our work with the company, their only location was in Germany and the company had realized that there were many markets left in, e.g., Eastern Europe, which could also be receptive to its services. Therefore, they were planning to implement subsidiaries in this area. Yet, they were struggling with questions concerning which parts of their service processes could be implemented in other countries, how the collaboration between subsidiaries could be organized and which locations to choose with respect to economical and qualification aspects.

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References

  • Böhmann, T.; Langer, P.; Schermann, M. (2008): Systematische Überführung von kundenspezifischen IT-Lösungen in integrierte Produkt-Dienstleistungsbausteine mit der SCORE-Methode. In: Wirtschaftsinformatik, Vol. 50 (2008) 3, pp. 196–207.

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  • Reuter, U.; Bennewitz, S.; Fischmann, B.; Burr, W. (2010): Dimensionen und Herausforderungen effizienter Standortentscheidungen. In: Export und Internationalisierung von wissensintensiven Dienstleistungen. Eds.: Böhmann, T.; Krcmar, H.; Sakar, R. Eul, Lohmar 2010, pp. 233–273.

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  • Schermann, M.; Prilla, M.; Krcmar, H.; Herrmann, T. (2008): Bringing life into references process models: A participatory approach for identifying, discussing, and resolving model adaptations. Paper presented at the Multikonferenz Wirtschaftsinformatik, Garching, Germany 2008.

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Author information

Authors and Affiliations

  1. Institute of Applied Work Science, Department Information and Technology Management, Ruhr-University of Bochum, Bochum, Universitätsstraße 150, 44780, Germany

    Dr. Michael Prilla

  2. Institute of Research & Development and Innovation Management, Universität Stuttgart, Stuttgart, Keplerstr. 17, 70174, Germany

    Ute Reuter

  3. Department of Informatics, Technische Universität München, Garching, Boltzmannstr. 3, 85748, Germany

    Dr. Michael Schermann (Chair for Information Systems)

  4. Center for Research on Higher Education and Faculty Development, Technische Universität Dortmund, Dortmund, Vogelpothsweg 78, 44221, Germany

    Jun.-Prof. Dr. Isa Jahnke

  5. Landeshauptstadt Erfurt Stadtverwaltung Amt für Bildung, Erfurt, Schottenstr. 22, 99084, Germany

    Sandra Bennewitz

  6. Institute of Applied Work Science, Department Information and Technology Management, Ruhr-University of Bochum, Bochum, Universitätsstraße 150, 44780, Germany

    Prof. Dr.-Ing. Thomas Herrmann

  7. Institute of Research & Development and Innovation Management, Universität Stuttgart, Stuttgart, Keplerstr. 17, 70174, Germany

    Prof. Dr. Wolfgang Burr

  8. Department of Informatics, Technische Universität München, Garching, Boltzmannstr. 3, 85748, Germany

    Prof. Dr. Helmut Krcmar (Chair for Information Systems)

Authors
  1. Dr. Michael Prilla
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  2. Ute Reuter
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  3. Dr. Michael Schermann
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  4. Jun.-Prof. Dr. Isa Jahnke
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  5. Sandra Bennewitz
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  6. Prof. Dr.-Ing. Thomas Herrmann
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  7. Prof. Dr. Wolfgang Burr
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  8. Prof. Dr. Helmut Krcmar
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Editor information

Editors and Affiliations

  1. Universität Hamburg, Hamburg, Vogt-Kölln-Str. 30, 22527, Germany

    Tilo Böhmann (Chair for IT-Management and -Consulting) (Chair for IT-Management and -Consulting)

  2. Institute of Research & Development and Innovation Management, Universität Stuttgart, Stuttgart, Keplerstr. 17, 70174, Germany

    Wolfgang Burr

  3. Institute of Applied Work Science, Department Information and Technology Management, Ruhr-University of Bochum, Bochum, Universitätsstraße 150, 44780, Germany

    Thomas Herrmann

  4. Department of Informatics, Technische Universität München, Garching, Boltzmannstr. 3, 85748, Germany

    Helmut Krcmar (Chair for Information Systems) (Chair for Information Systems)

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© 2011 Gabler Verlag | Springer Fachmedien Wiesbaden GmbH

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Prilla, M. et al. (2011). Preparing for Service Export: The Case of M-GAMMA. In: Böhmann, T., Burr, W., Herrmann, T., Krcmar, H. (eds) Implementing International Services. Gabler Verlag. https://doi.org/10.1007/978-3-8349-6445-8_13

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