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Implementing International Services pp 169–185Cite as

The International Service Implementation Checkup (ISIC) Workshop

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Zusammenfassung

Successfully establishing service sites abroad requires a fine balance between standardization and localization. On the one hand, standardized services enable the service provider to both ensure similar quality levels on a global scale and achieve economies of scale. On the other hand, localizing service processes is crucial for acceptance and subsequently performance of the services in the target country.

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Suggested Readings

  • Schermann, M.; Prilla, M.; Krcmar, H.; Herrmann, T. (2008): Bringing life into references process models: A participatory approach for identifying, discussing, and resolving model adaptations. Paper presented at the Multikonferenz Wirtschaftsinformatik, Garching, Germany 2008.

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  • Herrmann, T. (2009): Systems Design with the Socio-Technical Walkthrough. In: Handbook of Research on Socio-Technical Design and Social Networking Systems. Eds.: Whitworth, B.; de Moor, A. Idea Group Publishing, Hershey, PA, USA 2009, pp. 336–351.

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  • Prilla, M.; Reuter, U.; Schermann, M.; Herrmann, T.; Krcmar, H. (2009): Model-based conflict resolution in service internationalization: A participatory approach. Paper presented at the Jahrestagung der Wissenschaftlichen Kommission Internationales Management im Verband der Hochschullehrer für Betriebswirtschaft, Berlin, Germany.

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Author information

Authors and Affiliations

  1. Department of Informatics, Technische Universität München, Garching, Boltzmannstr. 3, 85748, Germany

    Dr. Michael Schermann (Chair for Information Systems)

  2. Institute of Applied Work Science, Department Information and Technology Management, Ruhr-University of Bochum, Bochum, Universitätsstraße 150, 44780, Germany

    Dr. Michael Prilla

  3. Institute of Applied Work Science, Department Information and Technology Management, Ruhr-University of Bochum, Bochum, Universitätsstraße 150, 44780, Germany

    Prof. Dr.-Ing. Thomas Herrmann

  4. Landeshauptstadt Erfurt Stadtverwaltung Amt für Bildung, Erfurt, Schottenstr. 22, 99084, Germany

    Sandra Bennewitz

  5. Department of Informatics, Technische Universität München, Garching, Boltzmannstr. 3, 85748, Germany

    Prof. Dr. Helmut Krcmar (Chair for Information Systems)

Authors
  1. Dr. Michael Schermann
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  2. Dr. Michael Prilla
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  3. Prof. Dr.-Ing. Thomas Herrmann
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  4. Sandra Bennewitz
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  5. Prof. Dr. Helmut Krcmar
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Editor information

Editors and Affiliations

  1. Universität Hamburg, Hamburg, Vogt-Kölln-Str. 30, 22527, Germany

    Tilo Böhmann (Chair for IT-Management and -Consulting) (Chair for IT-Management and -Consulting)

  2. Institute of Research & Development and Innovation Management, Universität Stuttgart, Stuttgart, Keplerstr. 17, 70174, Germany

    Wolfgang Burr

  3. Institute of Applied Work Science, Department Information and Technology Management, Ruhr-University of Bochum, Bochum, Universitätsstraße 150, 44780, Germany

    Thomas Herrmann

  4. Department of Informatics, Technische Universität München, Garching, Boltzmannstr. 3, 85748, Germany

    Helmut Krcmar (Chair for Information Systems) (Chair for Information Systems)

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© 2011 Gabler Verlag | Springer Fachmedien Wiesbaden GmbH

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Schermann, M., Prilla, M., Herrmann, T., Bennewitz, S., Krcmar, H. (2011). The International Service Implementation Checkup (ISIC) Workshop. In: Böhmann, T., Burr, W., Herrmann, T., Krcmar, H. (eds) Implementing International Services. Gabler Verlag. https://doi.org/10.1007/978-3-8349-6445-8_10

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