Conclusion and Outlook on Future Research

Abstract

This thesis was motivated by the need to improve the understanding why outsourcing outcomes and performance are so ambiguous among various client firms and why so many outsourcing projects fail while others are extraordinarily successful. The underlying assumption of this work to be examined was that different expectations and motivations towards an outsourcing venture form different outsourcing client types. These types need a specific portfolio and appropriate approaches of governance modes in order to achieve outsourcing success.