Governance of IS Outsourcing Relationship Types
Based on empirical evidence, the previous chapter identified four different outsourcing client types in practice. It laid out the main characteristics of these types in a descriptive way, for example, what is the main motivation of each type to engage in an outsourcing venture, how important is, e.g., the contract etc. However, while single governance mechanisms have been addressed and roughly described in the previous chapter, so far it remains still unclear how each client type is best, i.e., successfully, managed. Governance mechanisms have not yet been set in relation to any outcome measure (e.g., perceived service quality or satisfaction). This chapter is thus dedicated to introducing a model that investigates the impact of different governance mechanisms (introduced and described conceptually in chapter 3.6.3, p. 51ff.) on outsourcing outcome, thereby addressing research question 3: “What are appropriate governance approaches and mechanisms for the successful management of different outsourcing relationships?”
KeywordsPartial Little Square Service Quality Governance Mechanism Common Method Bias Formative Indicator
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