Outsourcing of information systems (IS) has seen unprecedented growth in the past few years and continues to be an important issue on the agenda of corporate IT executives (Luftman/ Kempaiah/Nash 2006; Pütter 2007). A recent market study by the German Association for Information Technology, Telecommunications and New Media (BITKOM) found that outsourcing is one of the top three IT issues of the year 2009 (BITKOM 2009a). With a 2007 worldwide market growth rate of 10.2%, both IT outsourcing (ITO) and business process outsourcing still hold a huge potential in the global IT market and are forecast to reach US $563.3 billion1 by 2011 (Potter 2007). According to the European Information Technology Observatory (EITO), the growth rate of outsourcing in Germany is estimated to be 7.2% for 2009 with a market volume of 14.6 billion Euro (BITKOM 2009b).


Partial Little Square Business Process Information System Governance Mechanism Relationship Factor 
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© Gabler Verlag | Springer Fachmedien Wiesbaden GmbH 2010

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  • Stefanie Leimeister

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