Abstract
This chapter analyzes the two most relevant dependent variables in the survey, the realized cost and quality effects due to the implementation of shared services.
Respondents were asked to quantify the cost and quality changes compared to the pre-SSC baseline. Section 5.3.1 described the difficulty public sector organizations have in assessing precisely their back-office costs before the SSC was established. In order to alleviate this problem, respondents were provided with intervals of cost and quality changes and asked to select the one that best describes their situation.
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© 2014 Springer Fachmedien Wiesbaden
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Schwarz, G. (2014). Cost and quality effects of shared services. In: Public Shared Service Centers. Management, Organisation und ökonomische Analyse, vol 16. Springer Gabler, Wiesbaden. https://doi.org/10.1007/978-3-8349-4480-1_6
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DOI: https://doi.org/10.1007/978-3-8349-4480-1_6
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Publisher Name: Springer Gabler, Wiesbaden
Print ISBN: 978-3-8349-4479-5
Online ISBN: 978-3-8349-4480-1
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