Shared services architecture
The organizational architecture determines the manner in which a public sector entity configures its support activities. It assigns decision rights, roles, and responsibilities to organizational sub-units, such as the SSC and the retained back-office organization within the agencies, designs control and evaluation systems, sets up communication and reporting structures, and, hence, influences the development of a particular organizational culture.
KeywordsPrivate Firm Service Level Agreement Location Strategy Public Sector Organization Internal Customer
Unable to display preview. Download preview PDF.