Shared services architecture

  • Gerd Schwarz
Part of the Management, Organisation und ökonomische Analyse book series (MOÖA, volume 16)


The organizational architecture determines the manner in which a public sector entity configures its support activities. It assigns decision rights, roles, and responsibilities to organizational sub-units, such as the SSC and the retained back-office organization within the agencies, designs control and evaluation systems, sets up communication and reporting structures, and, hence, influences the development of a particular organizational culture.


Private Firm Service Level Agreement Location Strategy Public Sector Organization Internal Customer 
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Copyright information

© Springer Fachmedien Wiesbaden 2014

Authors and Affiliations

  1. 1.CambridgeUSA

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