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Shared services architecture

  • Gerd Schwarz
Chapter
Part of the Management, Organisation und ökonomische Analyse book series (MOÖA, volume 16)

Abstract

The organizational architecture determines the manner in which a public sector entity configures its support activities. It assigns decision rights, roles, and responsibilities to organizational sub-units, such as the SSC and the retained back-office organization within the agencies, designs control and evaluation systems, sets up communication and reporting structures, and, hence, influences the development of a particular organizational culture.

Keywords

Private Firm Service Level Agreement Location Strategy Public Sector Organization Internal Customer 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Springer Fachmedien Wiesbaden 2014

Authors and Affiliations

  1. 1.CambridgeUSA

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