Conclusion and recommendation
Professional service firms have high overhead costs which are difficult to assign to individual service products (projects). High economic pressure on both the cost and revenue sides (Cooper et al. 1996), and the high power of the customer, makes it necessary to understand exactly which functions and operations within the individual organization are value-added, which may not be, and how cost and income can be dedicated to maximizing profit (Kamakura et al. 2002). In summary, professional service firms need costing approaches that bring transparency to their value chain, which helps them find their own improvements in turn.
KeywordsAllocation Scheme Service Business Cost Driver Cost Allocation Allocation Approach
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