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European Retail Research pp 21–41Cite as

Shopping Centre image attributes effects on consumer’s satisfaction and loyalty in Greece – Evidence at the initial stages of the economic crisis

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Part of the book series: European Retail Research ((ERR))

Abstract

This paper presents a study investigating the consumers’ satisfaction level as experienced by the shopping centre offer, the relationship between shopping centre image attributes and the consumers’ satisfaction and loyalty. Results indicate that specific shopping centre image attributes are positively related to consumer satisfaction and loyalty. Further, consumers’ intentions are examined regarding potential shifts in their behaviour due to the economic crisis.

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Author information

Authors and Affiliations

  1. Department of Business Administration of Food and Agricultural Enterprises, University of Western Greece, Agrinio, Greece

    Dr. Prokopis K. Theodoridis

  2. Department of Balkan Studies, University of West Macedonia, Florina, Greece

    Dr. Anastasios P. Panopoulos

Authors
  1. Dr. Prokopis K. Theodoridis
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  2. Dr. Anastasios P. Panopoulos
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Corresponding author

Correspondence to Prokopis K. Theodoridis .

Editor information

Editors and Affiliations

  1. University of St. Gallen, St. Gallen, Switzerland

    Thomas Rudolph

  2. University of Graz, Graz, Austria

    Thomas Foscht

  3. University of Fribourg, Fribourg, Switzerland

    Dirk Morschett

  4. Vienna University of Economics and Business, Vienna, Austria

    Peter Schnedlitz

  5. Siegen University, Siegen, Germany

    Hanna Schramm-Klein

  6. University of Trier, Trier, Germany

    Bernhard Swoboda

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© 2012 Gabler Verlag | Springer Fachmedien Wiesbaden

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Theodoridis, P.K., Panopoulos, A.P. (2012). Shopping Centre image attributes effects on consumer’s satisfaction and loyalty in Greece – Evidence at the initial stages of the economic crisis. In: Rudolph, T., Foscht, T., Morschett, D., Schnedlitz, P., Schramm-Klein, H., Swoboda, B. (eds) European Retail Research. European Retail Research. Gabler Verlag, Wiesbaden. https://doi.org/10.1007/978-3-8349-4237-1_2

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