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Stumpf, M., Teufl, I. (2014). Handlungsempfehlungen für den erfolgreichen Einsatz von CrM. In: Cause related Marketing. Springer Gabler, Wiesbaden. https://doi.org/10.1007/978-3-8349-3718-6_9
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DOI: https://doi.org/10.1007/978-3-8349-3718-6_9
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