Skip to main content

Handlungsempfehlungen für den erfolgreichen Einsatz von CrM

  • Chapter
  • First Online:
  • 4979 Accesses

This is a preview of subscription content, log in via an institution.

Buying options

Chapter
USD   29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD   59.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD   59.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Learn about institutional subscriptions

Literatur

  • Adkins, S. (1999): Cause related Marketing: Who cares wins, Oxford.

    Google Scholar 

  • Andreasen, A.R. (1996): Profits for Nonprofits: Find a Corporate Partner, in: Harvard Business Review, Vol. 74, No. 6, S. 47–59.

    Google Scholar 

  • Austin, J.E. (2000): The Collaboration Challenge: How Nonprofits and Businesses succeed through Strategic Alliances, San Francisco.

    Google Scholar 

  • Berger I.E./Cunningham, P.H./Drumwright, R.V. (2004): Social Alliances: Company/Nonprofit Collaboration, in: California Management Review, Vol. 47, No.1, S. 491–497.

    Article  Google Scholar 

  • Brennan, L./Binney, W. (2010): Fear, guilt, and shame appeals in social marketing, in: Journal of Business Research, Vol. 63, No. 2, S. 140–146.

    Article  Google Scholar 

  • Bruhn, M. (2006): Integrierte Unternehmens- und Markenkommunikation. Strategische Planung und operative Umsetzung, 4. Aufl., Stuttgart.

    Google Scholar 

  • Blumberg, M./Conrad, C. (2006): Good Brand 2006. Gutes tun und davon profitieren, Bremen.

    Google Scholar 

  • Drumwright, M.E. (1996): Company Advertising with a Social Dimension: The Role of noneconomic Criteria, in: Journal of Marketing, Vol. 60, No. 4, S. 71–87.

    Article  Google Scholar 

  • Ellen, P./Mohr, L./Webb, D. (2000): Charitable Programs and the Retailer: Do They Mix?, in: Journal of Retailing, Vol. 76, No. 3, S. 393–406.

    Article  Google Scholar 

  • Esch, F.R. (2006): Wirkung integrierter Kommunikation. Ein verhaltenswissenschaftlicher Ansatz für die Werbung, 4. Aufl., Wiesbaden.

    Google Scholar 

  • Fabisch, N. (2008): Sponsoring, in: Habisch, A./Schmidpeter, R./Neureiter, M. (Hrsg.): Handbuch Corporate Citizenship. Corporate Social Responsibility für Manager, Berlin, S. 209–216.

    Google Scholar 

  • Friesl, C. (2008): Erfolg und Verantwortung. Die strategische Kraft von Corporate Social Responsibility, Wien.

    Google Scholar 

  • Habisch, A. (2006a): Die Corporate-Citizenship-Herausforderung: Gesellschaftliches Engagement als Managementaufgabe, in: Gazdar, K./Habisch, A./Kirchhoff, K.R./Vaseghi, S. (Hrsg.): Erfolgsfaktor Verantwortung. Corporate Social Responsibility professionell managen, Berlin, S. 35–50.

    Google Scholar 

  • Habisch, A. (2006b): Gesellschaftliches Engagement als Win-Win-Szenario, in: Gazdar, K./Habisch, A./Kirchhoff, K.R./Vaseghi, S. (Hrsg.): Erfolgsfaktor Verantwortung. Corporate Social Responsibility professionell managen, Berlin, S. 81–98.

    Google Scholar 

  • Harder, J./Ammermann, L. (2005): Die Praxis der Mitarbeiterführung. Situationsgerechtes Führen, Hannover.

    Google Scholar 

  • Helmig, B./Lauper, P. (2007): Zur Bedeutung von Cause-related Marketing für Unternehmen und Nonprofit-Organisationen, in: Bräunig, D./Greiling, D. (Hrsg.): Stand und Perspektiven der öffentlichen Betriebswirtschaftslehre II, Berlin, S. 796–806.

    Google Scholar 

  • Kotler, P./Lee, N.R. (2005): Corporate Social Responsibility. Doing the Most Good for Your Company and Your Cause, New Jersey.

    Google Scholar 

  • Lafferty, B.A. (2009): Selecting the Right Cause Partners for the Right Reason: The Role of Importance and Fit in Cause-Brand Alliances, in: Psychology & Marketing, Vol. 26, No. 4, S. 359–382.

    Article  Google Scholar 

  • Lafferty, B.A./Goldsmith, R.E./Hult, G.T.M. (2004): The Impact of the Alliance on the Partners: A Look at Cause-Brand Alliances, in: Psychology & Marketing, Vol. 21, No. 7, S. 509–531.

    Article  Google Scholar 

  • Lichtenstein, D.R./Drumwright, M.E./Braig, B.M (2004): The Effect of Corporate Social Responsibility on Customer Donations to Corporate-Supported Nonprofits, in: Journal of Marketing, Vol. 68, No. 4, S. 16–32.

    Article  Google Scholar 

  • Madill, J./O’Reilly, N. (2010): Investigating social marketing sponsorships: Terminology, stakeholders, and objectives, in: Journal of Business Research, Vol. 63, No. 1, S. 133–139.

    Article  Google Scholar 

  • Nowak, L.I./Washburn, J.H. (2000): Marketing Alliances between Non-Profits and Businesses: Changing the Public’s Attitudes and Intentions towards the Cause, in: Journal of Nonprofit & Public Sector Marketing, Vol. 7, No. 4, S. 33–44

    Article  Google Scholar 

  • Pringle, H./Thompson, M. (1999): Brand Spirit: How Cause related Marketing Builds Brands, Chichester.

    Google Scholar 

  • Robin, D.P./Reidenbach, R.E. (1987): Social Responsibility, Ethics, and Marketing Strategy: Closing the Gap Between Concept and Application, in: Journal of Marketing, Vol. 51, No. 1, S. 44–58.

    Article  Google Scholar 

  • Ross, J.K./Patterson, L.T./Stutts, M.A. (1992): Consumer Perceptions of Organizations that Use Cause-related Marketing, in: Journal of the Academy of Marketing Science, Vol. 20, No. 1, S. 93–97.

    Article  Google Scholar 

  • Röttger, U. (2009): Campaigns (f.)or a better world?, in: Röttger, U. (Hrsg.): PR Kampagnen: Über die Inszenierung von Öffentlichkeit, 4. Aufl., Wiesbaden, S. 9–26.

    Google Scholar 

  • Sen, S./Bhattacharya, C.B. (2001): Does doing good always lead to doing better? Consumer reactions to corporate social responsibility, in: Journal of Marketing Research, Vol. 38, No. 2, S. 225–243.

    Article  Google Scholar 

  • Simonin, B.L./Ruth, J.A. (1998): Is a Company Known by the Company It Keeps? Assessing the Spillover Effects of Brand Alliances on Consumer Brand Attitudes, in: Journal of Marketing Research, Vol. 35, No. 1, S. 30–42

    Article  Google Scholar 

  • Strahilevitz, M. (1999): The Effects of Product Type on Donation Magnitude on Willingness to Pay More for a Charity-Linked Brand, in: Journal of Consumer Psychology, Vol. 8, No. 3, S. 215–241.

    Article  Google Scholar 

  • Strahilevitz, M./Myers, J.G. (1998): Donations to charity as purchase incentives: How well they work may depend on what you are trying to sell, in: Journal of Consumer Research, Vol. 24, No. 4, S. 434–446.

    Article  Google Scholar 

  • Stumpf, M. (2005): Erfolgskontrolle der Integrierten Kommunikation, Wiesbaden.

    Google Scholar 

  • Varadarajan, P.R./Menon, A. (1988): Cause-related Marketing: A Coalignment of Marketing Strategy and Corporate Philanthropy, in: Journal of Marketing, Vol. 52, No. 3, S. 58–74.

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Marcus Stumpf .

Rights and permissions

Reprints and permissions

Copyright information

© 2014 Springer Fachmedien Wiesbaden

About this chapter

Cite this chapter

Stumpf, M., Teufl, I. (2014). Handlungsempfehlungen für den erfolgreichen Einsatz von CrM. In: Cause related Marketing. Springer Gabler, Wiesbaden. https://doi.org/10.1007/978-3-8349-3718-6_9

Download citation

  • DOI: https://doi.org/10.1007/978-3-8349-3718-6_9

  • Published:

  • Publisher Name: Springer Gabler, Wiesbaden

  • Print ISBN: 978-3-8349-3041-5

  • Online ISBN: 978-3-8349-3718-6

  • eBook Packages: Business and Economics (German Language)

Publish with us

Policies and ethics