Voice Biometrics as a Way to Self-service Password Reset

  • Bernd Hohgräfe
  • Sebastian Jacobi


Password resets are time consuming. Especially when urgent jobs need to be done, it is cumbersome to inform the user helpdesk, to identify oneself and then to wait for response. It is easy to enter a wrong password multiple times, which leads to the blocking of the application. Voice biometrics is an easy and secure way for individuals to reset their own password. Read more about how you can ease the burden of your user helpdesk and how voice biometric password resets benefit your expense situation without harming your security.


Target System Identity Management System Password Manager Password Policy Word Reset 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.


  1. Arslan Brömme, „Mehrerlei Maß – Leistungsfähigkeit biometrischer Personenerkennung“, 2007Google Scholar
  2. Bitcom / DIN, „Kompass der IT-Sicherheitsstandards – Leitfaden und Nachschlagewerk“, Version 3.0, October 2007Google Scholar
  3. Bundesamt für Sicherheit in der Informationstechnik, „Evaluierung biometrischer Systeme – Fingerabdrucktechnologien – BioFinger“, Version 1.1, August 2004Google Scholar
  4. Bundesamt für Sicherheit in der Informationstechnik, „Die Lage der IT-Sicherheit in Deutschland“, 2009Google Scholar
  5. Robert Richardson, „The latest results from the longest-running project of its kind“, CSI Computer Crime & Security Survey, 2008Google Scholar
  6. Wikipedia, “Self-service password reset”,
  7. Belsoft IT Solutions, „Citrix Password Manager – Die effiziente Single-Sign-On Lösung für den Zugang zu passwortgeschützten Anwendungen“,
  8. Psylock authentication, „Psylock Password Reset: Sichere Passwort-Neuvergabe im Self-Service Verfahren“,
  9. Bromba Biometrics, „Bioidentifikation – Fragen und Antworten",
  10. IT-Sicherheit 5/2005, “Automatisiertes Passwort-Reset: Vattenfall reduziert Helpdesk-Kosten“, October 2005Google Scholar
  11. RSA Security, “Studie von RSA Security belegt: Zu viele Passwörter überfordern den Anwender und sind somit ein Sicherheitsrisiko“, September 2006Google Scholar
  12. Siemens Enterprise Communications, “Voice Biometrics – Trust Your Voice”, 2008Google Scholar
  13. SafeNet, „Weltweite Umfrage belegt mangelnde Passwortsicherheit in Unternehmen“, 2005Google Scholar
  14. Dirk Fox, „Editorial: Eine Schneise in die Informationsflut“, July 2002Google Scholar
  15. Shannon Riley, „Password Security: What Users Know and What They Actually Do“,February 2006Google Scholar
  16. VOICE.TRUST, “VOICE.TRUST Administration Guide”, Release 5.2, 2006Google Scholar
  17. VOICE.TRUST, “VOICE.TRUST Server – A Technical Description”, 2007Google Scholar
  18. Bassen / Klein / Zöllner, „Ratingsysteme der Corporate Governance: Eine kritische Bestandsanalyse“, zfo Wissen, 2006Google Scholar

Copyright information

© Vieweg+Teubner | GWV Fachverlage GmbH 2010

Authors and Affiliations

  • Bernd Hohgräfe
  • Sebastian Jacobi

There are no affiliations available

Personalised recommendations