Evaluation of the Interrailers’ Satisfaction Regarding the Tourism Services and Activities in Italy, Greece and Croatia

  • Carolina Fernandes
  • Manuela Sarmento
  • Alvaro Matias


Tourists are often confronted with a large quantity and variety of services and activities, aimed to satisfy their every quest and dream of knowing new places and people of different backgrounds. Tourism Organizations know too well that in order to satisfy tourists, it’s fundamental to gain their full satisfaction.

Youth Tourism is a segment of tourism that has recently experienced accelerated growth; it is a well-known market segment in global travel. For Youth, InterRailing is a well-known form of travelling, due to its monetary value. This research analyses backpacking with the objective of defining and comparing the satisfaction of InterRailers concerning the quality of services offered in Italy, Greece and Croatia. Four main tourism activities were analysed namely transportation, accommodation, catering and local tourism entertainment. For the purpose of this investigation, two scientific methods of observation were used: direct observation and inductive natural quantitative exploration. This study was based on 70 enquiries and 10 interviews done on InterRailers travelling between the dates of the 4th December 2009 and the 13th March 2010 respectively. The application of descriptive and multivariate statistics allowed us to extract diverse conclusions to our study, being important to emphasize that there are substantial differences in InterRailer satisfaction concerning the transportation service and local tourist entertainment; however the same difference did not occur in relation to accommodation and catering, in all three destinations.


Customer Satisfaction Parametric Test Tourist Attraction Great Satisfaction Tourist Destination 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer-Verlag Berlin Heidelberg 2013

Authors and Affiliations

  • Carolina Fernandes
    • 1
  • Manuela Sarmento
    • 1
  • Alvaro Matias
    • 1
  1. 1.Universidade Lusíada de LisboaLisbonPortugal

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