The Automated Bureaucracy

Part of the Contributions to Management Science book series (MANAGEMENT SC.)


From the discussions made in previous chapters on environmental, technological, and strategic changes, on the new organizational possibilities, and on the new coordination mechanisms, what is proposed in this work as a new structure that has gained strength in the world of organizations can be presented. This configuration deserves so to be highlighted and it is proposed here as a supplement to Henry Mintzberg’s classification. In many cases, it presents itself as an alternative to the Machine Bureaucracy that was, until recently, the format most used by large companies that operate with high production volume and low production variety. The presentation is made, as far as possible, by following the same steps taken by Henry Mintzberg in his characterization of the five traditional organizational configurations. Differences appear, however, due to the peculiarities of the Automated Bureaucracy. Comparisons with the Machine Bureaucracy are inevitable, which does, in fact, make it easier to understand the model proposed here. In the same way, comparisons with other types of structures are made, notably with the format used by processing production firms as characterized by Joan Woodward.


Labor Relation Maintenance Activity Flexible Manufacture System Customer Relationship Management Coordination Mechanism 
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Copyright information

© Springer-Verlag Berlin Heidelberg 2012

Authors and Affiliations

  1. 1.Pontifical Catholic University of Minas Gerais - PUC MinasBelo HorizonteBrazil

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