Thinking About Designing for Talking: Communication Support Systems

  • Dov Te’eni


Supporting communication between people has become a major component of popular information systems for work and play. Once confined to office systems, nowadays communication support is pervasive; it is either the primary function of a system (such as email and social media) or an important complement to other functions (such as computing, data processing, e-commerce, medical treatment and decision making). Clearly, communication is prevalent in information systems. Knowledge about communication is therefore an important piece of a developer's kit box, or at least it should be. Unfortunately, it isn't, not in any systematic form. Information systems developers rely on their good judgment and on their own experience with email, instant messaging, tweets, video conferencing and others. I ask in this article – can we do better by building on theory?


Information System Communication Theory Social Presence Video Conferencing Instant Messaging 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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© Springer-Verlag Berlin Heidelberg 2011

Authors and Affiliations

  • Dov Te’eni
    • 1
  1. 1.Faculty of ManagementTel-Aviv UniversityTel AvivIsrael

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