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Barriers to e-Government Service Delivery in Developing Countries: The Case of Iran

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Emerging Themes in Information Systems and Organization Studies

Abstract

Similarly to many developed and developing countries today, Iran is transforming its provision of public services via a series of electronic government projects. Nearly 80% of such projects are related to e-service delivery. The realization and evolution of these projects represent a significant challenge due to a variety of barriers, both technical and nontechnical, that hinder the successful introduction and expansion of e-government in Iran. The aim of this research is to investigate and analyze the barriers to e-service development projects in Iran. The research is based on primary data collected from eleven semi-structured interviews with high profile stakeholders in Iran’s e-government projects and secondary data collected from governmental reports. The interviews focused on four types of barriers to e-service delivery projects as described by the literature. These include strategic, technological, policy and organizational barriers. Based on the results of the interviews conducted, a discussion follows which attempts to rank the barriers in each category and identify the relationships between them. This analysis can assist policy-makers in Iran in understanding the significance of each type of barrier in relation to current and future e-service delivery projects.

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Author information

Authors and Affiliations

  1. Brunel University, Uxbridge, United Kingdom

    Alinaghi Ziaee Bigdeli & Sergio de Cesare

Authors
  1. Alinaghi Ziaee Bigdeli
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  2. Sergio de Cesare
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Corresponding author

Correspondence to Alinaghi Ziaee Bigdeli .

Editor information

Editors and Affiliations

  1. Department of Management, Aarhus School of Business, Haslegaardsvej 10, Aarhus, 82100, Denmark

    Andrea Carugati

  2. Via dell' Artigliere 19, Verona, 37129, Italy

    Cecilia Rossignoli

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Bigdeli, A.Z., de Cesare, S. (2011). Barriers to e-Government Service Delivery in Developing Countries: The Case of Iran. In: Carugati, A., Rossignoli, C. (eds) Emerging Themes in Information Systems and Organization Studies. Physica-Verlag HD. https://doi.org/10.1007/978-3-7908-2739-2_24

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