Information Technology Benefits: A Framework

  • Piercarlo Maggiolini


Why, since the first applications of ICT, was and still is so difficult – if not quite impossible – to evaluate the productivity of ICT? In our opinion, mainly because – before any quantification – we need a clear and systematic view of the different economic benefits of the different applications of ICT. We present here a realistic and powerful framework by considering the different benefits resulting from the applications of ICT. In this approach, a categorization of benefits is presented as a useful guide for anyone who has to decide on investments in ICT.


Transaction Cost Enterprise Resource Planning Work Tool Enterprise Resource Planning System Coordination Cost 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer-Verlag Berlin Heidelberg 2011

Authors and Affiliations

  1. 1.Politecnico di MilanoMilanItaly

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