The Role of ICT Demand and Supply Governance: A Large Event Organization Perspective

  • F. M. Go
  • R. J. Israels


This paper addresses one of the most challenging tasks managers face, namely to implement information and communication technologies (ICT) effectively to a Large Event Organization (LEO), a special type of project organization. Such process requires people to absorb and implement factors which, in turn, demand an understanding of the organizational context characterized by “uncertainty” and ambiguous human behavior. Through the application of the Demand and Supply Governance (DSG) model, which has been tested in the products manufacturing industry (e.g. Supply Chain Management) and in steady state ICT-organizations we test the potential for application in the Large Event Organization (LEO) context with many sponsors, public sec-tor transport and tourism stakeholders. The results of our empirical investigation of DSG applied in a LEO afford a theoretical framework for understanding the ICT-related management: its characteristics, dilemmas, enablers and inhibitors. The study findings indicate that systematic data combination and division contribute to the potential for improving financial, resilience, reliability and security needs; special attention should be paid to prevent for example total information blackouts during LEO staging.


Dark Side Supply Governance Space Compression Crowd Control Free Public Access 
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Copyright information

© Springer-Verlag Berlin Heidelberg 2011

Authors and Affiliations

  1. 1.Centre for Tourism Management at the Rotterdam, Rotterdam School of ManagementErasmus UniversityRotterdamThe Netherlands
  2. 2.Quint Wellington RedwoodAmsterdamThe Netherlands

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