Inter-organizational e-Services from a SME Perspective: A Case Study on e-Invoicing

  • R. Naggi
  • P. L. Agostini


Adoption of inter-organizational e-services like e-Invoicing is not a simple task for SMEs. This work is an exploratory attempt to understand such complexity. Through the analysis of a case study the paper further points out that external pressures might induce SMEs to adopt e-services not matching their needs. New and probably underestimated questions arise: can pressures by trading counterparties generate market distortions and hidden inefficiencies also in e-service adoption? The paper will derive some preliminary conclusions and will propose directions for future research on the topic.


Supply Chain Focal Firm Market Distortion Exploratory Case Study Supply Chain Cost 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer-Verlag Berlin Heidelberg 2011

Authors and Affiliations

  1. 1.Department of Economics and Business AdministrationLUISS Guido CarliRomeItaly
  2. 2.Dipartimento di Scienze dell’Economia e della Gestione AziendaleUniversità Cattolica del Sacro CuoreMilanItaly

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