Advertisement

Analyzing the Structure and Complexity of a service Provision Network: Potential Applications to Network Assessment

  • Miguel Ángel Sicilia Urban
  • Manuel Jesús Prieto Martín
Conference paper

Abstract

Measuring service structure is a requirement to advance our scientific understanding of service provision. This paper describes a method to analyze some aspects of service complexity from the viewpoint of the number of collaborating elements and their relations. All these relationships determine to some extent the complexity of the service production and indirectly, its final quality and the possible incidents during service provision. The properties of these networks of collaborations are candidates to devise measures of structure and complexity that are meaningful for system design. The approach to measuring complexity in this paper provides an analytical framework for the assessment of the design of the service, focusing on critical structural points.

Keywords

Service Provision Service Network Service Complexity Front Stage Network Assessment 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. 1.
    Teboul J (2006) Service is front stage: positioning services for value advantage. Insead Business Press. Palgrave MacmillanGoogle Scholar
  2. 2.
    Hakansson H, Snehota I (2006) No business is an island: the network concept of business strategy. Scand J Manage 22(3):256–270CrossRefGoogle Scholar
  3. 3.
    Basole RC, Rouse WB (2008) Complexity of service value networks: conceptualization and empirical investigation. IBM Syst J 47(1):53–70CrossRefGoogle Scholar
  4. 4.
    Porter M (1985) Competitive advantage: creating and sustaining superior performance. Simon & Schuster, New YorkGoogle Scholar
  5. 5.
    Kothandaraman P, Wilson D (2001) The future of the competition. Value creating networks. Industrial Mark Manage 30:379–389CrossRefGoogle Scholar
  6. 6.
    Bradley L, Stewart K (2003) The diffusion of online banking. J Mark Manage 19(9/10):1087–1109CrossRefGoogle Scholar
  7. 7.
    Mitleton-Kelly E (2002) Measuring complex systems. Seminar notes from London School of Economics, LondonGoogle Scholar
  8. 8.
    Allee V (2002) A value network approach for modelling and measuring intangibles. Conference on the transparent enterprise. The value of intangibles, MadridGoogle Scholar
  9. 9.
    Freeman LC (1979) Centrality in social networks: conceptual clarification. Soc Networks 1(3):215–239CrossRefGoogle Scholar

Copyright information

© Springer-Verlag Berlin Heidelberg 2010

Authors and Affiliations

  • Miguel Ángel Sicilia Urban
    • 1
  • Manuel Jesús Prieto Martín
    • 1
  1. 1.Departamento de Ciencias de la ComputaciónUniversidad de Alcalá de HenaresMadridSpain

Personalised recommendations