Abstract
Training is one of the key activities for Information and Communication Technologies (ICT) adoption processes in organizations. Literature emphasizes the importance of training to assimilate new technologies and to take the highest benefits from them. But we do not know enough about decisions drivers for launching ICT training programs, both to support the ICT introduction and later to reinforce the use of installed ICT. Besides, literature and business practice seem to ignore what happens when the pure training activity is over. E.g., what is the return for the company of the training effort? Based on this assumption, SDA Bocconi and AICA1 launched a multiyear research program in order to understand the impact of ICT training on organizational performance and to investigated ICT training propensity among CIOs and HR managers.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Camussone PF, Occhini G (2003) Il costo dell’ignoranza nella società dell’informazione. ETAS, Milano
Borgonovi E, Camussone PF, Occhini G (2004) Il costo dell’ignoranza nella sanità. ETAS, Milano
Brynjolfsson E, Hitt LM (2003) Computing productivity: firm-level evidence. MIT Sloan working paper, June
Scott WR, Meyer JW (1994) The rise of training programs in firms and agencies: an institutional perspective. In: Scott WR, Meyer JW (eds) Institutional environments and organizations: structural complexity and individualism. Sage, Thousand Oaks, London
Becagli R, Pagliari A (2004) La formazione informatica nella aziende della Sanità in Italia: un’indagine empirica. In Borgonovi E, Camussone PF, Occhini G (eds) L’ignoranza informatica: il costo nella Sanità. McGraw-Hill, Milano
Johnson MD, Anderson EW, Fornell C (1995) Rational and adaptive performance expectations in a customer satisfaction framework. Journal of Consumer Research 21:695-707
Danziger JN, Jenning JA, Park SC (1999) ICT training, center for research on ICT and organizations. University of California, Irvine
Dedrick J, Gurbaxani V, Kraemer K (2003) Information technology and economic performance: a critical review of the empirical evidence. ACM Comput Surv 35(1):1–28
Jorgenson D, Ho M, Stiroh K (2003) Lessons from the U.S. growth resurgence; presented at the first international conference on the economic and social implications of information technology. Department of Commerce, Washington, January 27–28
Stiroh KJ (2002) Reassessing the impact of IT in the production function: a meta-analysis. Federal Reserve Bank of New York, November
Hitt L, Brynjolfsson E (1996) Productivity, profit and consumer welfare: three different measures of information technology value. MIS Q 20(2):121–142
McKinsey Global Institute (2001) US productivity growth – 1995–2000. Washington, October
Camussone PF, Occhini G, Santececca D (2006) Competenze digitali e produttività nel settore bancario. McGraw-Hill, Milano
Fichman RG, Kremerer CF (1999) The illusory of diffusion of innovation: an examination of assimilation gaps. Inf Syst Res 10:255–275
Danziger JN, Wang YC (2000) Enhancing end users’ ICT skills in the new economy. Center for research on ICT and Organizations, Irvine University, Irvine
DiMaggio PJ, Powell WW (1991) The iron cage revisited: institutional isomorphism and collective rationality in organization fields. In: DiMaggio PJ, Powell W (eds) The new institutionalism in organizational analysis. The University of Chicago Press, Chicago
Scott WR (1991) Unpacking institutional arguments. In: DiMaggio PJ, Powell W (eds) The new institutionalism in organizational analysis. The University of Chicago Press, Chicago
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2010 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Bielli, P., Camussone, P.F. (2010). IT Training: Impacts and Decision Drivers. In: D'Atri, A., De Marco, M., Braccini, A., Cabiddu, F. (eds) Management of the Interconnected World. Physica-Verlag HD. https://doi.org/10.1007/978-3-7908-2404-9_55
Download citation
DOI: https://doi.org/10.1007/978-3-7908-2404-9_55
Published:
Publisher Name: Physica-Verlag HD
Print ISBN: 978-3-7908-2403-2
Online ISBN: 978-3-7908-2404-9
eBook Packages: Business and EconomicsBusiness and Management (R0)