A System Dynamics Model to Identify and Measure the Paper Digitization Advantages in Public Administration

Conference paper


This study provides a System Dynamics model built to identify the benefits arising from the process of digitization in the Italian Public Administration. The paper describes the process in terms of the causal relationships between systemic variables that define the underlying structure of the problem. The analysis focuses on the interaction between the “outer world” of the citizens and the “inner world” of the Italian Administrations, by designing a causal loop diagram and a stock and flow simulation model. The systemic approach allows considering many crucial aspects for the digitization problem and provides a rich analysis that shows how those obstacles brought forward by social and psychological factors may become a great obstacle to organizational change.


Administrative Process Document Management Paper Document Digital Document Causal Loop Diagram 
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Copyright information

© Springer-Verlag Berlin Heidelberg 2010

Authors and Affiliations

  • Nunzio Casalino
    • 1
  • Stefano Armenia
    • 2
  • Mauro Draoli
    • 3
  1. 1.Dipartimento di Scienze Economiche ed AziendaliUniversità degli Studi “Guglielmo Marconi”RomaItaly
  2. 2.CATTID, Università degli Studi di Roma “La Sapienza”RomaItaly
  3. 3.DigitPA, National Centre for Informatics in PARomaItaly

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