The Strategic Role of Business Intelligence Systems: An Assessment Model

  • Cecilia Rossignoli
  • Antonella Ferrari
  • Lapo Mola
  • Elisa Bertoni
Conference paper


This work includes an analysis of the most significant studies in the academic literature on the evaluation and measurement of Decision Support Systems and Business Intelligence Systems (BIS).

The evaluation model of BIS success proposed by Clark et al. has been studied in depth and a new model has been proposed.

The conclusions will describe the most meaningful factors that influence the new proposed evaluation model of BIS success. Particularly important are commitment to the system development and users’ training, while technology does not seem to be one of most critical elements.


Decision Support System Critical Success Factor Multiple Case Study Strategic Role Business Intelligence System 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer-Verlag Berlin Heidelberg 2010

Authors and Affiliations

  • Cecilia Rossignoli
    • 1
  • Antonella Ferrari
    • 1
  • Lapo Mola
    • 1
  • Elisa Bertoni
    • 1
  1. 1.University of VeronaVeronaItaly

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