Measuring the Performance of Italian Courts: The Role of IS Success

Conference paper


The aim of this research was to develop a decision support tool to measure the performance of Italian courts. This tool consists of five perspectives for measuring court performance, four of which are based on BSC perspectives, and one on the IS success perspective. We believe that this decision support tool could respond to the needs of court managers and presiding judges to improve the effectiveness and efficiency of dispute resolution, and overall court performance.


User Satisfaction Dispute Resolution Decision Support Tool Judicial System Balance Scorecard 


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Copyright information

© Springer-Verlag Berlin Heidelberg 2010

Authors and Affiliations

  • Luigi Lepore
    • 1
  • Rocco Agrifoglio
    • 1
  • Concetta Metallo
    • 1
  1. 1.Management DepartmentParthenope UniversityNaplesItaly

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