Influence of IT Service Management on Innovation Management: First Insights from Exploratory Studies

  • M. Kießling
  • M. Marrone
  • L. M. Kolbe
Conference paper


The paper explores the relation between innovations and standards in companies that have implemented an IT Service Management framework. Six German companies were asked which process was implemented first: the framework or the Innovation Management process. In addition, the companies were queried on the impact of IT Service Management frameworks on innovation. The resultant research shows that a great majority of companies that adopted an IT Service Management framework first and later implemented the Innovation Management process. Benefits observed include a faster adoption of innovations and an enhanced ability to recognize potential for improvement.


Information Technology Service Management Innovation Management Maturity Level Organizational Innovation 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer-Verlag Berlin Heidelberg 2010

Authors and Affiliations

  1. 1.Faculty of Economic Sciences, Chair of Information ManagementUniversity of GöttingenGöttingenGermany

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