Abstract
The paper explores the relation between innovations and standards in companies that have implemented an IT Service Management framework. Six German companies were asked which process was implemented first: the framework or the Innovation Management process. In addition, the companies were queried on the impact of IT Service Management frameworks on innovation. The resultant research shows that a great majority of companies that adopted an IT Service Management framework first and later implemented the Innovation Management process. Benefits observed include a faster adoption of innovations and an enhanced ability to recognize potential for improvement.
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Kießling, M., Marrone, M., Kolbe, L.M. (2010). Influence of IT Service Management on Innovation Management: First Insights from Exploratory Studies. In: D'Atri, A., De Marco, M., Braccini, A., Cabiddu, F. (eds) Management of the Interconnected World. Physica-Verlag HD. https://doi.org/10.1007/978-3-7908-2404-9_16
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DOI: https://doi.org/10.1007/978-3-7908-2404-9_16
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