Open Innovation in Research Libraries-Myth or Reality?

  • Ada Scupola
  • Hanne W. Nicolajsen
Conference paper


In this article we investigate open innovation in a non commercial setting: research libraries. The research questions are: Do academic libraries engage in open innovation processes? If so, what are the most important actors in e-services innovation and development and what is their role? By drawing on earlier research on open innovation, new product development and new service development, a case study at Roskilde University Library is conducted. We found that research libraries are indeed engaging in open innovation, especially they are involving competitors, government agencies and users. In particular collaboration with other Danish research libraries and governmental agencies are important in setting the visions and strategies for e-services innovations; users have a more limited role.


Open Innovation Service Development Service Innovation Research Library Lead User 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.


  1. 1.
    Rogers EM (1995) The diffusion of innovations, 4th edn. Free Press, New YorkGoogle Scholar
  2. 2.
    Chesbrough (2006) Open business model: How to thrive in the new innovation landscape. Harvard Business School Press, BostonGoogle Scholar
  3. 3.
    Chesbrough HW (2003) Open innovation: the new imperative for creating and profiting from technology. Harvard Business School Press, BostonGoogle Scholar
  4. 4.
    Chesbrough H, Crowther AK (2006) Beyond high tech: early adopters of open innovation in other industries. R&D Manage 36(3):223–366CrossRefGoogle Scholar
  5. 5.
    Jeppesen LB, Molin M (2003) Consumers as co-developers: learning and innovation outside the firm. Technol Anal Strateg Manage 15(3):363–383CrossRefGoogle Scholar
  6. 6.
    Alam I, Perry C (2002) A customer-oriented new service development process. J Serv Mark 16(6):515–534CrossRefGoogle Scholar
  7. 7.
    Ozdemir S, Trott P, & Hoecht A (2007) New service development: insights from an explorative study into the Turkish retail banking sector. Innov Manage Policy Pract 9(3/4):276–289Google Scholar
  8. 8.
    Morrison PM, Roberts JH, von Hippel E (2000) Determinants of user innovation and innovation sharing in a local market. Manage Sci 46(12):1513–1527CrossRefGoogle Scholar
  9. 9.
    Hoffman KD (2003) Marketing+MIS=E-Service. Commun ACM 46(6):53–55CrossRefGoogle Scholar
  10. 10.
    Christensen CM (1997) The innovator’s dilemma: when new technologies cause great firms to fail. HBS Press, CambridgeGoogle Scholar
  11. 11.
    Griffin A (1997) PDMA research on new product development practices: updating trends and benchmarking best practices. J Product Innov Manage 14:429–458CrossRefGoogle Scholar
  12. 12.
    Alam I (2002) An exploratory investigation of user involvement in new service development. J Acad Mark Sci 30(3):250–261Google Scholar
  13. 13.
    Nambisan (2002) Designing virtual customer environments for new product development: toward a theory. Acad Manage Rev 27(33):392–413CrossRefGoogle Scholar
  14. 14.
    von Hippel E (2001) User toolkits for innovation. J Product Innov Manage 18(4):247–257CrossRefGoogle Scholar
  15. 15.
    Anderson WL, Crocca WT (1993) Engineering practice and co development of prototypes. Commun ACM 36(6):49–56CrossRefGoogle Scholar
  16. 16.
    Veryzer R (2003) Marketing and the development of innovative products. In Shavinina L (ed) International handbook on innovation. Pergamon Press, Canada, pp 43–54Google Scholar
  17. 17.
    Hennestad BW (1999) Infusing the organization with customer knowledge. Scand J Manage 15(1):17–41CrossRefGoogle Scholar
  18. 18.
    Bitner MJ, Brown SW, Meuter ML (2000) Technology infusion in service encounter. J Acad Mark Sci, 28(1):138–149CrossRefGoogle Scholar
  19. 19.
    von Hippel E (1988) Sources of innovation. Oxford University Press, New YorkGoogle Scholar
  20. 20.
    von Hippel E (1989)New product ideas from ‘lead users’. Res Technol Manage 32(3):24–27Google Scholar
  21. 21.
    Magnusson P (2003) Benefits of involving users in service. Eur J Innov Manage 6(4):228–238CrossRefGoogle Scholar
  22. 22.
    Matthing J, Sandén B, Edvardsson B (2004) New service development: learning from and with customers. Int J Serv Ind Manage 15(5):479–498CrossRefGoogle Scholar
  23. 23.
    Kristensson P, Gustafsson A, Archer T (2003) Harnessing the creative potential among users. Prod Innov Manage 21(1):4–14CrossRefGoogle Scholar
  24. 24.
    Brindley L (2006) Re-defining the library. Libr HiTech 24(4):484CrossRefGoogle Scholar
  25. 25.
    Yin RK (1994) Case study research design and methods, 2nd edn, vol. 5. Sage Publications, Newbury ParkGoogle Scholar
  26. 26.
    Patton MQ (1990) Qualitative evaluation and research methods, 2nd edn. Sage Publications, Newbury ParkGoogle Scholar
  27. 27.
    Miles MB, Huberman AM (1994) Qualitative data analysis. Sage Publications, Newbury ParkGoogle Scholar
  28. 28.
  29. 29.

Copyright information

© Springer-Verlag Berlin Heidelberg 2010

Authors and Affiliations

  1. 1.Roskilde UniversityRoskildeDenmark
  2. 2.Aalborg UniversityAalborgDenmark

Personalised recommendations