Abstract
Evaluation can be described as the psychological process which a subject has to perform when a subject is requested to give a determination of merit regarding an item (the attributes of a service, a product or in general, any tangible or intangible object) using a certain ordinal scale. This process is rooted in the subject’s perception of the value/quality/performance of the object under evaluation.
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© 2009 Physica-Verlag Heidelberg
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Corduas, M., Iannario, M., Piccolo, D. (2009). A class of statistical models for evaluating services and performances. In: Monari, P., Bini, M., Piccolo, D., Salmaso, L. (eds) Statistical Methods for the Evaluation of Educational Services and Quality of Products. Contributions to Statistics. Physica, Heidelberg. https://doi.org/10.1007/978-3-7908-2385-1_7
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DOI: https://doi.org/10.1007/978-3-7908-2385-1_7
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Publisher Name: Physica, Heidelberg
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