Overview of Telecom Operator Software Market

Part of the Contributions to Management Science book series (MANAGEMENT SC.)


Telecommunications is an essential enabler of modern societies and a global vertical industry, providing communication and information services, with its annual revenue of over trillion euros. In this book, a company providing these services is referred to as a telecom operator or communications service provider (CSP). CSPs create value by offering connectivity to and via an infrastructure of networks for transferring signals. The core business processes in a telecom operator company therefore revolve, on one hand, around physical networks and their maintenance, and on the other, managing their customers and their use of the connectivity services over the networks.

In the past, CSPs’ operations focused more on the development and management of network infrastructure. Eventually, as the need for standardization of the systems and operations became apparent, International Telecommunication Union (ITU) provided a set of specifications covering different functional management areas. More recently, the telecom business realized the importance of adopting the so-called “lean” approach, and the focus of standardization efforts switched to streamlining the business processes (Thomsen 2006). In particular, TM Forum provides guidance for such work through a set of reference architecture specifications. To provide an insight into the types of telecommunication software systems and into the vertical software market segmentation, a brief overview of the activities by ITU and TMForum is given below.


Enterprise Architecture Telecommunication Industry Operation Support System International Telecommunication Union Communication Service Provider 


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Copyright information

© Springer-Verlag Berlin Heidelberg 2009

Authors and Affiliations

  1. 1.Department of Computer Science and ISUniversity of JyväskyläJyväskyläFinland
  2. 2.Information Technology Research InstituteUniversity of JyväskyläJyväskyläFinland

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