This final chapter is concerned with how performance appraisals should be conducted—i.e., with the appraisal process. Appraisal process models by cognitive psychologists typically distinguish three stages of the appraisal process: The collection of information for appraising someone, its organization and storage in memory, and its retrieval and integration into a coherent judgment for the respective appraisal purposes.1 Understanding the cognitive processes related to appraisals of performance helps design the appraisal system such that the purposes and goals of the appraisal can be achieved. Hence, the findings of cognitive psychologists will be referred to at several points of this chapter.


Rating Accuracy Procedural Justice Performance Dimension Performance Appraisal Appraisal Process 


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