Conceptual Framework and Research Methodology: A New Approach to PM
This chapter describes the research methodology used in this book to test and justify the conceptual framework of the performance pyramid as a valid metric for measuring organizational performance. Based on positivistic foundations and research data available from other work, a quantitative analysis using mathematical modelling is undertaken. Operations research techniques are assessed for their suitability and an optimization algorithm available through the linear programming approach of DEA is used. This is a new approach to the measurement of performance in a framework which is integral to an OSTS.