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Integration of Different Organizations and Stakeholders in E-services Design and Implementation: the Case of the Spider Card

  • M. C. Di Guardo
  • I. Zuccarello
Chapter

Abstract

As e-service becomes increasingly pervasive in modern public organizations management, its influence on organization and individual preferences and competences is hard to ignore. This work addresses this issue by analyzing the different dimensions of the design and implementation of an e-service. It reviews the impacts on the integration of competences and preferences of the different stakeholders and organizations involved. The focus of the case study is a pioneering e-service initiative of the University of Catania known as the Spider Card.

Keywords

Credit Card Public Administration Organizational Citizenship Behavior Technology Acceptance Model Strategic Management Journal 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Physica-Verlag Heidelberg 2009

Authors and Affiliations

  1. 1.Università di CagliariCagliariItaly
  2. 2.Università di CataniaCataniaItaly

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