The Challenges of e-government Evaluation



This paper perceives e-government evaluation as a field of social research where interdisciplinary inputs can enlighten not only the results, but also the process of implementing the e-services. Drawing on contributions from organization theory, we propose an interpretive key that assigns a dual role to e-government evaluation: valuable cognitive resource and tool of accountability for the policymakers. The preliminary reflections offered here, based on an exploratory case study, aim to provide further insights for the academic e-government community as a whole and help better inform public management praxis.


Town Center Automate Teller Machine Cognitive Position Exploratory Case Study Electronic Payment System 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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© Physica-Verlag Heidelberg 2009

Authors and Affiliations

  1. 1.Università degli studi di MilanoMilanoItaly

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