Measuring RFId Benefits in the Supply Chain

  • E. Ugazio
  • F. Pigni


RFId systems show great potentials enhancing supply chain performances. Some of the major retailers in the World (Wall Mart, Metro Group, Tesco) made sounding campaigns promoting the benefits they were able to attain. Despite the increase in the number of researches on RFId benefits, a study investigating their measurement in the supply chain context is still lacking. This paper aims at identifying and measure RFId benefits by designing three tools: (1) an RFId oriented Performance Measurement System for the identification of all RFId related supply chain performance indicators on the base of the SCOR Model. (2) A benefits-processes-measures matrix linking the benefits identified in literature with SCOR model process to identify supply chain measures impacted by the RFId system implementation. (3) A reference framework summarizing benefits measures.


Supply Chain Radio Frequency Identification Supply Chain Performance Supply Chain Partner Supply Chain Process 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.


  1. 1.
    Laubacher R, Kothari SP, Malone TW, Subirana B. (2006). What is RFID Worth to Your Company? Measuring Performance at the Activity Level. A research and education initiative at the MIT Sloan School of Management, 1–30.Google Scholar
  2. 2.
    Leong KS, Ng ML, Engels DW. (2004). EPC Network Architecture. Presented at Auto-ID Labs Research Workshop, Zurich, CH.Google Scholar
  3. 3.
    Smith AD. (2005). Exploring radio frequency identification technology and its impact on business systems. Information Management and Computer Security, 13(1), 16–28.CrossRefGoogle Scholar
  4. 4.
    Hou JL, Huang CH. (2006). Quantitative performance evaluation of RFID applications in the supply chain of the printing industry. Industrial Management Data Systems, 106, 96–120.CrossRefGoogle Scholar
  5. 5.
    Hodges S, McFarlane D. (2005). Radio Frequency Identification: technology, applications and impact. In White paper series -Edition 1: Auto-ID-Labs.Google Scholar
  6. 6.
    Chuang M, Shaw WH. (2005). How RFID will impact supply chain networks. IEEE Computer Society, 231–235.Google Scholar
  7. 7.
    Veeramani D, Tang J, Gutierrez A. (2008). A framework for assessing the value of RFID implementation by tier-one suppliers to major retailers. Journal of Theoretical and Applied Electronic Commerce Research 3(1), 55–70.Google Scholar
  8. 8.
    Jeong B-K, Lu Y. (2008). The impact of radio frequency identification (RFID) investment announcements on the market value of the firm. Journal of Theoretical and Applied Electronic Commerce Research, 3(1), 41–54.Google Scholar
  9. 9.
    Chopra S, Sodhi MS. (2007). Looking for the Bang from the RFId Buck. Supply Chain Management Review 11:34–41.Google Scholar
  10. 10.
    Seddon P, Greaser V, Willcocks L. (2002). Measuring organizational IS effectiveness: An overview and update of senior management perspectives. The DATA BASE for Advances in Information Systems, 33(2), 11–28.Google Scholar
  11. 11.
    Curtin J, Kauffman RJ, Riggings FJ. (2007). Making the “Most” out of RFID Technology:a research agenda for the study of the adoption, usage and impact of RFID. Information Technology and Management 8(1), 87–110.CrossRefGoogle Scholar
  12. 12.
    Mari L, Lazzarotti V, Manzini R. (2008). Measurement in soft systems: Epistemological framework and a case study. Measurement 42:241–253.CrossRefGoogle Scholar
  13. 13.
    Pigni F, Astuti S, Buonanno G. (2004). An evaluation framework for RFId Adoption. In AICA 2004 XLII Annual Congress. Benevento, Italy.Google Scholar
  14. 14.
    Bertelè U. 2006. RFId alla prova dei fatti I risultati 2006 dell’Osservatorio RFId: Politecnico di MilanoGoogle Scholar
  15. 15.
    van de Wijngaert L, Versendaal J. (2008). Business IT Alignment and technology adoption; The case of RFID in the logistics domain. Journal of Theoretical and Applied Electronic Commerce Research, 3(1), 71–80.Google Scholar
  16. 16.
    Xiao Y, Yu S, Wu K, Ni Q, Janecek C, Nordstad J. (2007). Radio frequency identification: technologies, applications, and research issues. Wireless Communications and Mobile Computing, 7(4), 457–472.CrossRefGoogle Scholar
  17. 17.
    Loebbecke C, Huyskens C. (2008). A Competitive Perspective on Standard-Making: Kaufhof’s RFID Project in Fashion Retailing. Electronic Markets, 18(1), 30–38.CrossRefGoogle Scholar
  18. 18.
    Zhang T, Ouyang Y, He Y. (2008). Traceable air baggage handling system based on RFID tags in the airport. Journal of Theoretical and Applied Electronic Commerce Research, 3(1), 106–115.Google Scholar
  19. 19.
    Spivey Overby C. (2004). Revealing RFID’s Benefits in Consumer Goods, Forrester Research, Cambridge, MA.Google Scholar
  20. 20.
    Koh CE, Kim HJ, Kim EY. (2006). The impact of RFID in retail industry: issues and critical success factors. Journal of Shopping Center Research, 13(1), 101–117.Google Scholar
  21. 21.
    Tellkamp C. (2006). The impact of Auto-ID technology on process performance – RFID in the FMCG supply chain. Dissertation of University of St. Gallen, Graduate school of business Administration.Google Scholar
  22. 22.
    Munoz A, Clements MD. (2008). Disruptions in information flow: a revenue costing supply chain dilemma. Journal of Theoretical and Applied Electronic Commerce Research, 3(1), 30–40.Google Scholar
  23. 23.
    McFarlane D, Sheffi Y. (2003). The impact of automatic identification on supply chain operations. The International Journal of Logistics Management, 14(1), 1–17.CrossRefGoogle Scholar
  24. 24.
    Michael K, McCathie L. (2005). The Pros and Cons of RFID in Supply Chain Management. International Conference on Mobile Business.Google Scholar
  25. 25.
    Hilger A, Ghijsen P, Semeijn J. (2007). Antecedents of logistics performance and economic performance: the case of Radio Frequency Identification (RFID). International Journal of Business Research, 7(6), 57–66.Google Scholar
  26. 26.
    Neely A. (2005). The evolution of performance measurement research. Developments in the last decade and a research agenda for the next. International Journal of Operations and Production Management, 25(12), 1264–1277.Google Scholar
  27. 27.
    Shepherd C, Gunter H. (2006). Measuring supply chain performance: current research and future directions. International Journal of Productivity and Performance Management, 55(3/4), 242–258.CrossRefGoogle Scholar
  28. 28.
    Tangen S. (2005). Analysing the requirements of performance measurement systems. Measuring Businness Excellence, 9(4), 46–54.CrossRefGoogle Scholar

Copyright information

© Physica-Verlag Heidelberg 2009

Authors and Affiliations

  1. 1.Università Carlo Cattaneo – LIUCCastellanzaItaly

Personalised recommendations