User Realities and the Future of e-government Services

  • K. Kutsikos
  • G. Kontos


The focus of this paper is to provide a perspective on the next-generation of e-government services, by exploring what citizen needs are currently not covered and describe how these needs can be accounted for. We first describe certain e-government citizen adoption models, widely considered as the basis of development of the current generation of e-government services. Survey results are also presented, highlighting the level of user satisfaction relevant to the usage of such services. We then focus on certain new realities that affect adoption and further development of e-government services and describe how these realities can be addressed by a new service development model. The main properties of this model are presented and its differentiating characteristics are analyzed, from a systems theory perspective.


Civil Society User Satisfaction User Reality Viable System Model Online Channel 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Physica-Verlag Heidelberg 2009

Authors and Affiliations

  1. 1.University of the AegeanChiosGreece

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