The Role of Customer Involvement in Library E-services

  • A. Scupola
  • H. W. Nicolajsen


In this article, we empirically investigate customer’s involvement in the new development of e-services within research libraries. Our conclusion is that the main roles that customers have in library e-services innovation and new development are customers as resources and as users; the library found it challenging to motivate the customers to become co-creators of e-services as for example in online review services.


Innovation Process Service Development Service Innovation User Involvement Research Library 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Physica-Verlag Heidelberg 2009

Authors and Affiliations

  1. 1.Roskilde University, CBITRoskildeDenmark
  2. 2.Aalborg University, Centre for Media, Communication and Information TechnologiesBallerupDenmark

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