IT Value in Public Administrations: A Model Proposal for e-Procurement
Recent studies have affirmed the necessity of a discontinuity in the method of investigating the value produced in organisations by IT. Existing studies have in common a prevailing (when not exclusive) attention paid to the private sector, as testified by the frequent use of income or financial indicators to measure benefits. These approaches however cannot be directly applied to public utility organisations like Public Administrations. Taking into account this scenario, the present exploratory work looks at the analysis of IT investments in the public sector by identifying a viable approach to research in this domain. To move towards this objective, procurement management has been taken as the field to be observed, and an Italian public Local Healthcare Agency which has managed several e-procurement projects has been analysed. This case represents a valuable context for examination and discussion because the outcomes of each project were evaluated in detail. A rich IT Value Model devoted to the private sector has been adopted and discussed, and later some resulting adaptations are suggested, together with some hints and limitations.
KeywordsBusiness Process Supply Chain Management Competitive Environment Focal Firm Model Proposal
Unable to display preview. Download preview PDF.
- 2.Kohli, R. & Grover, V. (2008). Business value of IT: an essay on expanding research directions to keep up with the times. J AIS 9(1): 29–39.Google Scholar
- 4.Melville, N., Kraemer, K., Gurbaxani, V. (2004). Review: Information Technology and organizational performance: an integrative model of IT business value. MIS Q 28(2): 283–322.Google Scholar
- 5.Oh, W., Pinsonneault, A. (2007) On the assessment of the strategic value of Information Technologies: conceptual and analytical approaches. MIS Quarterly 31(2): 239–265.Google Scholar
- 6.Brynjolfsson, E., Hitt, L.M. (2000). Beyond computation: Information Technology, organizational transformation and business performance. In: Malone, T. D., Laubacher, R., Scott Morton, M. S. (eds) Inventing the Organization of the 21st Century (pp. 71–99), MIT, Cambridge, MA.Google Scholar
- 7.Kohli, R. & Devaraj, S. (2003) Measuring Information Technology payoff: a meta-analysis of structural variables in firm-level empirical research. IS Research 14(2): 127–145.Google Scholar
- 11.omasundaram, R. (2004). Diffusion of e-procurement in the public sector: revisiting centralization versus decentralization debates as a twist in the tale. In: Leino, T., Saarinen, T., Klein, S. (eds) Proceedings of the Twelfth European Conference on Information System, Turku, Finland.Google Scholar
- 12.MacManus, S.A. (2002). Understanding the incremental nature of e-procurement. Implementation at the state and local levels. Journal Public Procurement, 2: 5–28.Google Scholar
- 13.Federici, T. (2006). Public healthcare: changes introduced when implementing e-procurement. In: Proceedings of the Mediterranean Conference on Information System, Venice, Italy.Google Scholar
- 14.Federici, T. (2008). Introducing e-procurement in a Local Healthcare Agency. In: Scupola, A. (ed) Cases on Managing E-services, Roskilde University, Denmark, IGI.Google Scholar