E-Government Performance: An Interdisciplinary Evaluation Key

  • M. Sorrentino
  • M. De Marco


What do we mean by implementation, defined as the conversion into concrete actions of an e-government programme? Is it possible to assess the results in terms of the capacity to offer solutions to problems of public import? Literature suggests the need to evaluate the outputs, outcomes and impacts of public programmes. Nevertheless, these principles remain particularly complex to put into practice today. The paper sustains that an organisationally rooted approach – especially studies that place the emphasis on processes of action and decision – can help to widen our lens and further our knowledge on how to evaluate a complex social phenomenon such as e-government.


Information System Smart Card Organisational Action Policy Study Public Programme 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Physica-Verlag Heidelberg 2008

Authors and Affiliations

  • M. Sorrentino
    • 1
  • M. De Marco
    • 2
  1. 1.Dipartimento di Scienze Economiche, Aziendali e StatisticheUniversità degli Studi di MilanoMilanoItaly
  2. 2.Dipartimento di Scienze dell’Economia e della Gestione AziendaleUniversità Cattolica del Sacro CuoreMilanoItaly

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