Advertisement

Learning by Doing Mistakes Improving ICT Systems Through the Evaluation of Application Mistakes

  • M. F. Izzo
  • G. Mazzone

Abstract

Last July, the University of Exeter, Great Britain, has empirically demonstrated how the human brain learns more from mistakes and unsuccessful events than from successful experiences. Memory, in fact, is more stimulated by mistakes and, after that, tends to generate a self-protection mechanism that, in a reaction period of 0, 10 s, warns of the existing danger. Starting from the article of Journal of Cognitive Neuroscience, we have tried to understand if the economic organizations, and in particular the ones that face IT implementation programs, act as humans. The purpose of this paper is to investigate how it is possible to invert a negative tendency or an unsuccessful IS implementation through the deeply analysis of mistakes and of their impact on value creation. In our proposal, the analyzed case study shows how a correct management of mistakes can generate value, through a “virtuous cycle of learning by doing”.

Keywords

Analyze Case Study Enterprise Resource Planning System Company Strategy Virtuous Cycle Strategic View 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. 1.
    Gandolfi, G. & Ruozi, R. (2005). Il ruolo dell'ICT nelle banche italiane: efficienza e creazione di valore. Bancaria Editrice, MilanoGoogle Scholar
  2. 2.
    Costa, G. (2001). Flessibilità e Performance. Isedi, TorinoGoogle Scholar
  3. 3.
    Jensen, M.C. & Meckling, W.H. (1976). Theory of the firm: Managerial behavior, agency costs and ownership structure, Journal of Financial Economics, 39: 1021-1039Google Scholar
  4. 4.
    D'Atri, A. (2004). Innovazione organizzativa e tecnologie innovative. Etas, Milano Google Scholar
  5. 5.
    Martinez, M. & De Marco, M. (2005). Sistemi Informativi a misura di organizzazione. Il contributo delle teorie di organizzazione . . ., in Organizzare a misura d'uomo. Università Cattolica del Sacro Cuore, Milano Google Scholar
  6. 6.
    Porter, M.E. (1985). Competitive Advantage. The Free Press, New YorkGoogle Scholar
  7. 7.
    Laudon, K. & Laudon, J. (2006). Management Information Systems, 9th edition. Pearson Prentice Hall, Upper Saddle River, New JerseyGoogle Scholar
  8. 8.
    Prahalad, C.K. & Hamel, G. (1990). The core competence for the corporation, Harvard Business Review, 26: 1Google Scholar
  9. 9.
    De Marco, M. (1986). I Sistemi informativi aziendali. Franco Angeli, MilanoGoogle Scholar
  10. 10.
    Vinci, M. (1992). Analisi Costi Benefici dei Sistemi Informativi Aziendali. Siderea, MilanoGoogle Scholar
  11. 11.
    Sauer, C. (1999). Deciding the Future for IS Failures: Not the Choice You Might Think, in Rethinking Management Information Systems, W.L. Currie and B. Galliers (eds.). Oxford University Press, OxfordGoogle Scholar
  12. 12.
    Ravagnani, R. (2000). Information Technology e gestione del cambiamento organizzativo. Egea, MilanoGoogle Scholar
  13. 13.
    Scott, J., & Vessey, I. (2003). Implementing Enterprise Resource Planning Systems: The role of Learning from Failure, in: Second-Wave ERP Systems. Cambridge University Press, CambridgeGoogle Scholar
  14. 14.
    Schwartz Cowan, R. (1990). The Consumption Junction: A Proposal for Research Strategies in the Sociology of Technology. MIT Press, LondonGoogle Scholar
  15. 15.
    Winner, L. (1977). Autonomous Technology. Technics-out-of-Control as a Theme in Political Thought. MIT Press, LondonGoogle Scholar
  16. 16.
    Ciborra, C.U. (2002). The Labyrinths of Information. Oxford University Press, OxfordGoogle Scholar

Copyright information

© Physica-Verlag Heidelberg 2008

Authors and Affiliations

  • M. F. Izzo
    • 1
  • G. Mazzone
    • 1
  1. 1.Università LUISS – Guido CarliRomaItaly

Personalised recommendations