Antecedents and effects of logistics outsourcing performance
After this previous chapter has consolidated the theories and argued their suitability, the following chapters will identify the relevant variables for logistics outsourcing relationships and introduce hypotheses on their causal linkages and performance effects. The previous chapter has pointed out the explanatory value of four different theories for the designing of logistics outsourcing relationships and has indicated that a number of variables affect their performance outcomes. The following chapters will explore these direct performance effects of logistics outsourcing relationships and will identify their antecedents on the basis of the proposed theories and previous research. Aside from the conceptualization, hypotheses will be generated that address the expected direct and indirect effects of these variables on outsourcing performance.
KeywordsFirm Performance Customer Satisfaction Logistics Performance Customer Loyalty Exchange Relationship
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