Strategy and Information Technology in the Tourist Industry
The market of the tourist industry is changing. Customized combinations of different services are requiring timely, and cost effective combined services from the different parties in the tourist industry. Strategic changes are supported or even triggered by advanced information technology. The paper treats the changing role of information technology in general and for the tourist industry in particular. The discussion ends with some critical success factors for realizing the “strategic” applications of IT.
KeywordsTourist Industry Competitive Position Travel Agency Critical Success Factor Freight Transport
Unable to display preview. Download preview PDF.
- Benjamin, R., Rockart, J., Morton, M., Information Technology: a strategic opportunity. Sloan Management Review, Spring 1984.Google Scholar
- Parker, M.M., Benson, R.J., Trainor, H.E., Information Economics; Linking Business Performance to Information Technology. Prentice Hall 1988.Google Scholar
- Farell, C., Song, J., Strategic uses of IT. SAM Advanced MAnagement Journal, Winter 1988.Google Scholar
- Johnston, H., Vitale, M., Creating competitive advantage with interorganizational information systems. MIS quarterly, june 1988.Google Scholar
- MacFarlan,F., Information Technology changes the way you compete. Harvard Business Review, july/august 1984.Google Scholar
- Porter, M.E., Millar, V., How information gives you competitive advantage. Harvard Business Review, july/august 1985.Google Scholar
- Rockart, J.F., Short, J.E. (1989), IT in the nineties: Managing Organizationial Interdependence. Sloan Management Review, Winter 1989.Google Scholar
- Westrenen, C., van, De toepassing van informatie-technologie in de bedrijfsvoering. Raad van de Centrale Ondernemings-organisaties; Moret, Ernst & Young, Management Consultants, Utrecht 1992.Google Scholar
- Wiseman, C., Strategic Information Systems, Homewood Illinois, Irwin, 1988.Google Scholar