Strategy and Information Technology in the Tourist Industry

  • Pieter M. Ribbers
Conference paper


The market of the tourist industry is changing. Customized combinations of different services are requiring timely, and cost effective combined services from the different parties in the tourist industry. Strategic changes are supported or even triggered by advanced information technology. The paper treats the changing role of information technology in general and for the tourist industry in particular. The discussion ends with some critical success factors for realizing the “strategic” applications of IT.


Tourist Industry Competitive Position Travel Agency Critical Success Factor Freight Transport 
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Copyright information

© Springer-Verlag/Wien 1994

Authors and Affiliations

  • Pieter M. Ribbers
    • 1
  1. 1.Department of Information Systems And AccountancyTilburg UniversityThe Netherlands

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