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Public Tourist Information Offices as Booking-Centres for Accommodation

  • Carl H. Marcussen
  • Peter Morthorst

Abstract

Historically the main activity of local, public tourist information offices, hereafter called Public Tourist Offices (PTOs for short), has been to provide information. It is natural, however, for PTOs also to act as booking centres for — the typically great number of — small and medium sized accommodation suppliers in the local area such as hotels, inns, youth hostels and camping sites. In this connection a computerised reservation system capable of handling multiple accommodation offers is of course needed for the booking centre, preferably not just a stand-alone system, but one based on telematics. This paper focuses on the communication link between a local or regional booking centre such as a PTO and multiple (small and medium sized) accommodation facilities in the region, specifically the hotels. The additional communication links between such a centre and domestic/foreign travel agencies and the individual tourists are outside the scope of this particular paper, but of course also such a link should be telematics based via Global or Local Distribution Systems, Videotex systems, Internet etc..

Keywords

Short Break Travel Agency Electronic Data Interchange Booking System Accommodation Facility 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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References

  1. 1.
    Progress Software Corporation, “Critical business applications in client/server environments”, 1993, brochure in Danish, 20 pp..Google Scholar
  2. 2.
    Billund Tourist Bureau, “Mini holiday around the LEGOLAND® park”, leaflet, 1995.Google Scholar
  3. 3.
    Henry Schlieper, IBM Germany Informations Systems GmbH, “Introduction to UN/Edifact Messages,” 8th revised issue, November 1994.Google Scholar
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    Kosten sparen mit Transport von EDI über das Internet“, Computerwoche, 22.09.95 p. 1.Google Scholar
  5. 5.
    Periphonics Corporation (a leading American Interactive Voice Response (IVR) systems supplier), “What is Voice Processing”, WWW document, 1995,http://www.peri.com/.
  6. 6.
    Tele Data Consultants, “Telephone Interfacing Information”, WWW document, 1995, http://www.cam.org/-noelbou/ivr_e.htm.
  7. 7.
    Tele Danmark, Voice Response brochure in Danish, 1995, e.g. p.7 of 12 pp.: “CRIMP Faxmail confirms orders, checks stocks and sends information - all at one time”.Google Scholar

Copyright information

© Springer-Verlag/Wien 1996

Authors and Affiliations

  • Carl H. Marcussen
    • 1
  • Peter Morthorst
    • 2
  1. 1.Research Centre of BornholmNexoeDenmark
  2. 2.Morthorst Management ServiceRisskovDenmark

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