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Barriers to Implementing Quality Management in Hong Kong’s Hotels

  • Frank M. Go
  • Andrew Chan
  • Terence K. Y. Chung
Conference paper

Abstract

Quality is acquiring a new meaning both in the manufacturing and service sectors. The push for quality has been driven by technological innovations. In turn, better communication systems have resulted in the rapid diffusion of innovations and the increasing homogenization of customer needs world-wide and have spawned a global lifestyle, especially in urban areas. These developments have raised consumer expectations for ever faster, better service, and higher levels of product quality at lower cost. Furthermore, in industry after industry, power is shifting from sellers to buyers, because the latter have easy access to information and more choices in that there are more enterprises competing across borders for the favor of the consumer.

Keywords

Total Quality Management Quality Management System Labor Shortage Hotel Industry Hotel Manager 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Springer-Verlag/Wien 1996

Authors and Affiliations

  • Frank M. Go
  • Andrew Chan
  • Terence K. Y. Chung

There are no affiliations available

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