Information and telecommunication technologies as a strategic tool for tourism enhancement at destination regions

  • Dimitrios Buhalis


Developments in information and telecommunication technologies (ITs) have great implications for business practices and strategies. As tourism is an information intensive industry, it receives a wide range of effects which gradually re-engineer business processes and originate a paradigm-shift in best management practices. Computerised networks change the formulation and distribution methods of global tourism products, and consequently create both opportunities and threats for principals and destinations. The Global Distribution Systems (GDSs) are the most influential ITs applications as they facilitate the distribution and delivery of seamless tourism products. Although peripheral regions and small & medium-sized tourism enterprises (SMTEs) dominate the global tourism industry, they are often disregarded by GDSs, due to their strategic weaknesses and technological incapabilities. Hence, the Destination Integrated Computer Information Reservation Management System concept is proposed as a platform for diagonal economic, social, cultural and environmental integration at the destination level. This paper draws upon an extensive field research throughout the distribution channel of tourism, and aims to investigate DICIRMSs as strategic tools for the long term prosperity of SMTEs and destinations.


Distribution Channel Tourism Industry Telecommunication Technology Channel Member Tourism Product 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer-Verlag/Wien 1996

Authors and Affiliations

  • Dimitrios Buhalis
    • 1
    • 2
  1. 1.Dept of Urban Development & PlanningUniversity of WestminsterLondonUK
  2. 2.Dept of Management StudiesUniversity of SurreyGuildfordUK

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