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Concept of an Online Regional Tourism Consulting System

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Information and Communication Technologies in Tourism 1998

Abstract

At the Bavarian Research Center for Knowledge-based Systems we develop a tourism consulting system designed for the Internet, especially for the region of Nuremberg-Fürth-Erlangen (Bavaria, Germany). Particularly the aspects of individualisation and consulting are considered. We intend to design a program by which the websurfers could access an information base that would provide an individual approach to their search. Industrial concepts like mass customisation (individualising) and customer service (consulting) are transferred to the service industry. With this project we want to analyse the possibilities and limitations of online consulting in the service industry with an emphasis on the tourism business.

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Author information

Authors and Affiliations

  1. Research Group Information Systems, Bavarian Research Center for Knowledge-based Systems, Am Weichselgarten 7, D-91058, Erlangen-Tennenlohe, Germany

    Heidi Meyer

Authors
  1. Heidi Meyer
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Editor information

Editors and Affiliations

  1. Department of Tourism, University of Westminster, London, UK

    Dimitrios Buhalis

  2. Institut für Softwaretechnik, Technische Universität Wien, Vienna, Austria

    A. Min Tjoa

  3. Department of Hospitality and Tourism, University of Wisconsin-Stout, Menomonie, Wisconsin, USA

    Jafar Jafari

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© 1998 Springer-Verlag/Wien

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Meyer, H. (1998). Concept of an Online Regional Tourism Consulting System. In: Buhalis, D., Tjoa, A.M., Jafari, J. (eds) Information and Communication Technologies in Tourism 1998. Springer, Vienna. https://doi.org/10.1007/978-3-7091-7504-0_7

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  • DOI: https://doi.org/10.1007/978-3-7091-7504-0_7

  • Publisher Name: Springer, Vienna

  • Print ISBN: 978-3-211-83088-8

  • Online ISBN: 978-3-7091-7504-0

  • eBook Packages: Springer Book Archive

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