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Concept of an Online Regional Tourism Consulting System

  • Heidi Meyer
Conference paper

Abstract

At the Bavarian Research Center for Knowledge-based Systems we develop a tourism consulting system designed for the Internet, especially for the region of Nuremberg-Fürth-Erlangen (Bavaria, Germany). Particularly the aspects of individualisation and consulting are considered. We intend to design a program by which the websurfers could access an information base that would provide an individual approach to their search. Industrial concepts like mass customisation (individualising) and customer service (consulting) are transferred to the service industry. With this project we want to analyse the possibilities and limitations of online consulting in the service industry with an emphasis on the tourism business.

Keywords

Service Industry Mass Customisation Spare Time Tourism Business Expert Advisory System 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Springer-Verlag/Wien 1998

Authors and Affiliations

  • Heidi Meyer
    • 1
  1. 1.Research Group Information SystemsBavarian Research Center for Knowledge-based SystemsErlangen-TennenloheGermany

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