Information Technologies in tourism: Implications for the tourism curriculum

  • Dimitrios Buhalis


This paper examines the transformation of the tourism curriculum as a result of the Information Technology (IT) revolution. It argues that graduates need to be much more familiar with IT, as it already determines the competitiveness of organisations. The paper suggests that IT education is provided through both specialised and generic modules taught in tourism courses. It also argues that IT should be incorporated as a strategic element in the tourism curriculum. Synergies will enable students to appreciate the significance of IT, as well as to develop skills in order to lead their organisations to achieve competitive advantages.


Strategic Management Tourism Industry Business Function Tourism Management Tourism Product 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.


  1. 1.
    Airey, D., and Middleton, V., 1995, Education and Training in the tourism in the UK, National Liaison Group, London.Google Scholar
  2. 2.
    Archdale, G., 1993, Computer reservation systems and public tourist offices, Tourism Management, Vol. 14 (1), pp. 3–14.CrossRefGoogle Scholar
  3. 3.
    Baum, T., 1995, Managing Human Resources in the European Tourism and Hospitality Industry, Thomson Business Press, London.Google Scholar
  4. 4.
    Beckett, J., 1996, Exploring the possible impact of current and future information technology developments on University teaching and Learning process, Vol 15 (2), pp. 137–154.Google Scholar
  5. 5.
    Buhalis, D., 1993 Regional integrated computer information reservation management systems as a strategic tool for the small and medium tourism enterprises, Tourism Management, Vol. 14 (5), pp. 336–378.CrossRefGoogle Scholar
  6. 6.
    Buhalis, D., 1994, Information and Telecommunications Technologies as a strategic tool for small and medium tourism enterprises in the contemporary business environment, in Seaton, A., (ed), Tourism-The State of the Art: The Strathclyde Symposium, England: John Wiley and Sons, 254–275.Google Scholar
  7. 7.
    Buhalis, D., 1997, Information technologies as a strategic tool for economic, cultural and environmental benefits enhancement of tourism at destination regions, Progress in Tourism and Hospitality Research, Vol. 3 (1), pp. 71–93.CrossRefGoogle Scholar
  8. 8.
    Buhalis, D., and Main, H., 1996, Technology in small/independent Greek and Welsh hotels, Third Annual Conference, Hospitality Information Technology Association Management, Napier University, Edinburgh, 17–20 May.Google Scholar
  9. 9.
    Cooper, C., Shepherd, R., Westlake, J., 1994, Tourism and Hospitality Education, University of Surrey, Guildford.Google Scholar
  10. 10.
    Davidow, W., and Malone, M., 1992, The virtual corporation: Structuring and revitalizing the corporation for the 21st century, Harper Business, New York.Google Scholar
  11. 11.
    Inkpen, G., 1994, Information technology for travel and tourism, Pitman, London.Google Scholar
  12. 12.
    Ives, B., and Jarvenpaa, S., 1996, Will the internet revolutionise business education and research, Sloan Management Review, Spring, pp. 33–41.Google Scholar
  13. 13.
    Jafari, J., and Ritchie, B., 1981, Towards a framework for tourism education: problems and prospects, Annals of Tourism Research, Vol. 8 (1), pp. 13–34.CrossRefGoogle Scholar
  14. 14.
    Kluge, A., 1996, A literature review of information technology in the hospitality curriculum, Hospitality Research Journal, 19 (4), pp. 45–63.Google Scholar
  15. 15.
    Middleton, V., and Ladkin, A., 1996, The profile of tourism studies degree courses in the UK, National Liaison Group, London.Google Scholar
  16. 16.
    Poon, A., 1993, Tourism, Technology and Competitive Strategies, Oxford: CAB International.Google Scholar
  17. 17.
    Robson, W., 1994, Strategic Management and information systems, Pitman, London.Google Scholar
  18. 18.
    Sheldon, P., 1994, Information technology and computer systems, in Witt, S., and Moutinho, L., Editors, Tourism Marketing and Management Handbook, London: Prentice Hall, 126–130.Google Scholar
  19. 19.
    Truitt, L., Teye, V., Farris, M., 1991, The role of Computer Reservation Systems: international implications for the tourism industry, Tourism Management, Vol. 12 (1), pp. 21–36CrossRefGoogle Scholar
  20. 20.
    Vlitos-Rowe, I., 1995, The impact of technology in the travel industry: Developments and Trends, London: Financial Times: Newsletter and Management reports.Google Scholar
  21. 21.
    Wayne, S., 1995, Tourism and Technology, Approaching the 21st century, WTO News, (2), 7–10.Google Scholar

Copyright information

© Springer-Verlag/Wien 1998

Authors and Affiliations

  • Dimitrios Buhalis
    • 1
    • 2
  1. 1.Dept of TourismUniversity of Westminster and ChairmanUK
  2. 2.Association of Tourism Teachers and TrainersLondonUK

Personalised recommendations