Abstract
Much has been written and argued about the implications of on-line services such as the Internet and World Wide Web (WWW) for the travel industry, and especially for travel agents where consequences such as disintermediation, reintermediation, and a resulting decline in value for some travel suppliers hold a serious threat for travel agents [2, 10, 11, 16]. For the travel industry which functions within an extremely information-intensive environment, the Internet, at the same time, becomes an important vehicle for commercial awareness and service delivery.
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Olivier, A.P.S. (1998). The dissemination of information by means of travel agency extranets . In: Buhalis, D., Tjoa, A.M., Jafari, J. (eds) Information and Communication Technologies in Tourism 1998. Springer, Vienna. https://doi.org/10.1007/978-3-7091-7504-0_22
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DOI: https://doi.org/10.1007/978-3-7091-7504-0_22
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