The electronic management of business travel. An integrated approach
The electronic management and control of business travel represent the new challenge for companies all over the world. The opportunity to negotiate discounted fares on line and to speed up the expense registration and auditing are now acknowledged to be the most important factors for reducing overall travel expenses and operating costs and improving general efficiency. On the other hand, new technologies offer corporate travel agencies a huge opportunity to re-engineer their role and to become global travel consultants who offer integrated and high-quality travel solutions. After an analysis of the key-factors that affect the attitude of both enterprises and travel operators to opt for an expert system, the paper describes a prototype of a flexible Business Travel Management System.
KeywordsTravel Agency Travel Expense Business Travel Travel Planning Business Trip
Unable to display preview. Download preview PDF.
- 1.Runzheimer International: Survey & Analysis of Business Travel Policies and Costs. 6th Edition. Runzheimer Publications (1994).Google Scholar
- 2.American Express: The American Express Survey of Business Travel Management. 7th Edition. American Express Travel Related Services Company, Inc. (1994)Google Scholar
- 3.Horwath Axe Consultants: Le tourisme d’affaires et de congrès dans l’espace èconomique européen. Commission européenn, DG XXIII, Unité Tourisme (1996).Google Scholar
- 4.American Express: European Business Travel and Expense Management Report 1993. American Express Europe Ltd., Brighton, UK (1994).Google Scholar
- 5.Davidson, R.: European business travel and tourism. In Seaton, A.V. et al. (eds): Tourism. The State of the Art, J. Wiley & Sons, London: pp. 377–382 (1994).Google Scholar
- 6.O’Brien, K.: The West European Business Travel Market. 1993-1997. Financial Times Management Report, Financial Times Business Information, London (1993)Google Scholar
- 7.Van der Borg, J., Minghetti, V., Riganti, L.: The Attitude of Small and Medium- sized Tourist Enterprises Towards Information and Telecommunication Technologies. The Case of Italy. In, A. Min Tjoa (ed.), Information and Communication Technologies in Tourism 1997. Springer Computer Science, Wien- New York (1997).Google Scholar