The Imminus Travel and Tourism Intranet
Viewdata (i. e. videotex) has been the underlying technology for electronic package holiday distribution in Britain for two decades. Increasingly, however, there is a need to move away from this technology platform towards a more modern and flexible electronic commerce environment in which travel and tourism companies can trade. The emergence of Internet- based and other technologies as well as changed customer demand make it more and more necessary for British travel and tourism companies to adapt to these changes and adopt the new technologies. Imminus Limited, one of the two main reservation system companies for the package holiday business in the UK, is proposing a migration from viewdata to a new technology platform, the Imminus Travel and Tourism Intranet. (It should be noted that this intranet is in fact both an intranet as well as an extranet.) This paper outlines, in case study form, key issues related to the development and implementation of this new industry trading platform, which is currently being piloted in co-operation with travel agents and tour operators.
KeywordsTour Operator Tourism Industry Asynchronous Transfer Mode Reservation System Travel Agent
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