Abstract
Business Process Re-engineering (BPR) is, or claims to be, a relatively recent phenomenon, with Michael Hammer’s (1990) Harvard Business Review article being widely credited as seminal, and others quickly following, claiming that by identifying and streamlining key business processes, “top-down” reorganisation and innovative use of IT, business performance could be radically improved. Hammer and Champy (1993) describe it as “the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical, contemporary measures of performance, such as cost, quality, service and speed.”
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Baker, M., Sweeney, G. (1998). More Lessons on Business Process Re-engineering from the Tourism and Hospitality Industries: the case of ALPHA Flight Services. In: Buhalis, D., Tjoa, A.M., Jafari, J. (eds) Information and Communication Technologies in Tourism 1998. Springer, Vienna. https://doi.org/10.1007/978-3-7091-7504-0_19
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DOI: https://doi.org/10.1007/978-3-7091-7504-0_19
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