The Role of an Information Concept in Relation to Destination Management

  • Christian P. Schucan
Conference paper


Tourism has become an extremely dynamic system. Introduction of flexible structures, fast changing customer behaviour, strong impacts from the development of transportation and information technologies influence the industry. In this paper we distinguish between two main spheres of influence, i.e. the technological sphere and the economical sphere. In each sphere we focus on a concept, which addresses some of the most important issues arising in the respective sphere. Technological issues are addressed by information concepts. Economical issues are addressed by the destination management approach.

In this contribution we want to show the value of developing information concepts for tourist organisations and point out the relationship between the destination management approach and our information concept approach. Related aspects of business engineering, virtual organisations and strategic information management are investigated. Finally practical experiences from two case studies are compared to this theoretical conclusions. We conclude that information concepts and the destination management approach enhance each other in an optimal way.


Core Competence Business Strategy Tourism Industry Destination Management Virtual Organisation 


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Copyright information

© Springer-Verlag/Wien 1998

Authors and Affiliations

  • Christian P. Schucan
    • 1
  1. 1.Institute for Information SystemsSwiss Federal Institute of Technology (ETH)ZurichSwitzerland

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